Building a career in hospitality leadership

As an international student, VIU Hospitality Management graduate Saurya Mishra studied and worked with people from many cultures, building strong skills in communication, teamwork and empathy that are essential in the industry.

Through hands-on classes, real-world experience and campus networking events, he learned how the industry truly works and landed his first job at a local hotel, which he obtained after attending a career and networking fair at VIU.

Today, Saurya is the General Manager of the Best Western Dorchester Hotel in Nanaimo.

“My time at VIU played a significant role in shaping my career path in hospitality,” he says. "The practical, hands-on learning has been especially valuable in my hospitality career.”

We caught up with Saurya to learn more about his experience at VIU and his career journey.

How did your time at VIU shape your career path?

Studying alongside classmates from diverse cultural backgrounds gave me valuable exposure to different perspectives, communication styles and service expectations. Learning in such a multicultural environment – both on campus and in the classroom – helped me develop cultural awareness, empathy and adaptability. These experiences have been especially impactful in my hospitality career, where understanding and respecting diverse cultures is essential to delivering exceptional guest experiences and leading inclusive teams.

What was your first job after graduation and how did you land it?

My first job after graduation was with the Coast Bastion Hotel, which I secured through a campus networking fair at VIU. While completing the final year of my Hospitality Management degree, I began working part-time as a banquet server. This role allowed me to gain hands-on experience while applying what I was learning in the classroom. The leadership team recognized my potential and promoted me to a restaurant supervisor role. This early opportunity reinforced the value of on-campus networking and practical experience.

What challenges did you face when transitioning from university to the workforce?

One of the most significant challenges I faced was navigating the transition from being a temporary resident to working professionally in Canada, particularly within the hospitality industry. Understanding work permits, immigration pathways and long-term residency options added an extra layer of pressure while building a career. Having more structured guidance at the university level around pathways to permanent residency would have been extremely helpful for international students entering the workforce.

Additionally, adjusting to the realities of the hospitality industry – long hours, fast-paced environments and the physical and emotional demands of service roles – was challenging at first. While academic preparation was strong, a more realistic picture of the day-to-day working environment in hospitality would have better prepared students for the intensity of the industry. That said, these challenges ultimately helped build resilience, adaptability and a strong work ethic that continue to serve me well.

Were there any specific skills or experiences from university that have been particularly valuable in your career?

The practical, hands-on learning at VIU has been especially valuable in my hospitality career. The experience gained in the Discovery Room provided real-world exposure to service standards, guest interactions and operational flow. Courses such as introductory wine theory helped build a strong foundation in beverage knowledge, while kitchen operations classes offered insight into back-of-house processes and teamwork. Together, these experiences helped me better understand the full scope of hospitality operations and prepared me to work effectively across departments in a professional setting. Also, skills like communication, guest interactions, conflict resolution and teamwork have been especially valuable.

What advice would you give to students who want to follow a similar career path?

Stay flexible and always be open to learning. Take every opportunity to cross-train in different departments, as this helps build a strong understanding of operations and makes you a more well-rounded professional. Most importantly, invest in yourself – through hard work, curiosity and commitment – and employers will be more likely to invest in your growth and career development in return.

Looking back, is there anything you wish you had done differently during your time at university?

Looking back, I would have taken greater advantage of opportunities outside my core program. I would have participated more in electives from different career fields to broaden my perspective and skill set.

Was there a particular professor, mentor, or course that had a lasting impact on you?

Several professors and mentors at VIU had a lasting impact on me. As an international student new to Canada and without prior local experience, their guidance and support were invaluable. They not only shared industry knowledge but also helped me build professional connections and provided reference letters that supported my early career opportunities. Their encouragement and willingness to go beyond the classroom played a significant role in helping me transition confidently into the hospitality industry.

If you could give one piece of advice to current students, what would it be?

A sustainable career is built not only on hard work and dedication, but also on maintaining balance and taking care of yourself. Also, treat every role as a learning opportunity. Whether you’re working at the front desk or behind the scenes, each experience builds skills that will benefit you throughout your hospitality career.

How can students make the most of their university experience to prepare for the real world?

Students can make the most of their university experience by actively connecting with industry professionals and gaining a realistic understanding of their chosen field. Getting involved in industry events, networking opportunities and volunteering helps bridge the gap between academic learning and real-world expectations. 

What are some common mistakes young professionals make when starting their careers?

One common mistake is underestimating the importance of maintaining professional relationships and unintentionally burning bridges early in their careers. Another is jumping to conclusions without fully understanding situations, processes or workplace dynamics. Taking the time to listen, learn and communicate effectively can help young professionals build stronger relationships and make more informed decisions as they grow in their careers.

How can alumni like yourself support students who are just beginning their journeys?

Alumni can support students by encouraging them to take full advantage of on-campus resources such as networking opportunities, career fairs and alumni nights. In addition, alumni can play an active role by recommending students for roles, introducing them to industry contacts and connecting them with volunteering opportunities.